
Customer Service Representative
2 days ago
Customer Service Representative (Entry-Graveyard Shift)
Job Type: Full-time, Graveyard Shift (7 PM- 4 AM)
Work Setup: Onsite - 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City
We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.
Responsibilities- Interpreting and validating client's needs
- Action an appropriate service response to resolve issues
- Effectively communicate with clients and contractors
- Ensure internal and external service standards are met
- Tracking and closure of outstanding jobs within agreed KPIs
- Participate in system and staff development
- Fresh graduates or with 2 years customer service experience
- Excellent verbal and written communication skills (phone and email)
- Proficiency in problem-solving
- Basic Knowledge with Microsoft Office Suite
- Experience in working in a customer service role is a plus.
- Accuracy and attention to detail is essential.
- Capacity to perform both individually and as a highly effective team member
- Able to prioritize, multitask, and efficiently manage time.
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