Customer Service Representative II

4 weeks ago

Iloilo City, Western Visayas, Philippines Crawford & Company Full time
Job Description

We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities
  • Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
  • Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
  • May utilize a customer relationship application or database to record activities and research product/client information.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Has gained proficiency in multiple competencies relevant to the job.
  • Works independently within established procedures associated with the specific job function.

Qualifications
  • Bachelor's Degree (Four-year college course).
  • Customer Service Intermediate Certification which includes Communication Strategies and Customer Relationship Management.
  • Minimum of 2 years work experience.
  • Excellent Verbal and Written Communication Skills.
  • Ability to remain professional and courteous with customer at all times.
  • Must be available to work at night, holidays and weekends.
  • Maintains high degree of professionalism and confidentiality.
  • Ability to multi-task, prioritize and manage time effectively.
  • Interpersonal skills - Able to work independently and as a team member.
  • Keen attention to details.
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