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Senior Workforce Strategist

2 months ago

Makati City, National Capital Region, Philippines GSS PH Full time
Job Title: Senior Workforce Strategist

About GSS PH:
GSS PH is a leading organization in the industry, dedicated to providing exceptional services to our clients. We are seeking a highly skilled and experienced Senior Workforce Strategist to join our team.

Salary: $120,000 - $180,000 per year

Job Description:
We are looking for a talented Senior Workforce Strategist to lead our workforce planning efforts. The successful candidate will have a strong background in capacity planning, forecasting, and scheduling, with experience in Workforce Management (WFM) software, including NICE IEX, Aspect, and Verint. They will also possess excellent analytical and critical thinking skills, as well as strong communication and problem-solving abilities.

Key Responsibilities:
  • Develop and implement comprehensive workforce plans that align with business objectives.
  • Analyze data to identify trends and areas for improvement in staffing levels, productivity, and efficiency.
  • Collaborate with cross-functional teams to ensure effective resource allocation and optimize workforce utilization.
  • Design and deliver training programs to enhance the skills of frontline staff and improve their ability to meet customer needs.

Required Skills and Qualifications:
  • Bachelor's degree in Business, Economics, Finance, Mathematics, or a related field.
  • Minimum 5 years of experience in workforce planning, scheduling, and WFM software implementation.
  • Proven track record of improving operational efficiency and reducing costs.
  • Excellent analytical, problem-solving, and communication skills.

Benefits:
  • Competitive salary and benefits package.