Current jobs related to Service Delivery Excellence Lead - Manila, National Capital Region - Blaseek

  • Service Delivery Excellence Lead

    9 hours ago

    Manila, National Capital Region, Philippines GUR LAVI, CORP. Full time

    Service Delivery Excellence LeadWe are seeking a highly experienced and skilled Service Delivery Excellence Lead to join our team at GUR LAVI, CORP. The successful candidate will have a proven track record of delivering high-quality services to clients and managing large teams.Responsibilities:Develop and implement processes and procedures to improve the...

  • Service Delivery Excellence Lead

    2 days ago

    Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full time

    Job DescriptionArcadis Consulting Middle East Limited is seeking a Service Delivery Excellence Lead to join our team. In this role, you will be responsible for driving excellence in service delivery within the Global Excellence Centre (GEC). You will work closely with the GEC Business Area Director/GEC Director and other stakeholders to develop and implement...

  • Delivery Excellence Lead

    4 days ago

    Manila, National Capital Region, Philippines eClerx Full time

    Business Process Management OpportunityWe are seeking an experienced Delivery Excellence Lead to join our team at eClerx. This role requires a seasoned professional with over 8 years of experience in technical support/help desk processes and working with senior leadership.The successful candidate will be responsible for managing key customer accounts,...

  • Service Delivery Excellence Leader

    5 days ago

    Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

    Service Delivery Excellence LeaderWe are seeking a seasoned Service Delivery Excellence Leader to join our team at John Clements Consultants, Inc. The successful candidate will be responsible for delivering exceptional service to our clients through effective leadership and management of our facilities team.Key ResponsibilitiesLeadership and ManagementLead...

  • IT Service Delivery Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Ascendion Full time

    About the roleAscendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and...

  • GRC Services Delivery Lead

    7 days ago

    Manila, National Capital Region, Philippines InfoTrust Co. Full time

    The GRC Services Delivery Lead role at InfoTrust Co. involves overseeing the delivery of Governance, Risk, and Compliance (GRC) services, ensuring high-quality outcomes and client satisfaction.Main ResponsibilitiesManage and lead GRC service delivery teams, focusing on excellence in service quality and timeliness.Develop and implement service delivery...

  • Delivery Excellence Lead

    6 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Your Key ResponsibilitiesStrategic Leadership: Develop and implement strategic plans to achieve account objectives and drive growth.Client Relationship Management: Serve as the executive point of contact for the client, ensuring exceptional customer satisfaction and long-term partnerships.Operational Oversight: Oversee the delivery of all projects and...

  • Delivery Excellence Lead

    16 hours ago

    Manila, National Capital Region, Philippines VML South Africa Full time

    Job OverviewVML South Africa is a global leader in innovative marketing solutions, driving meaningful experiences that resonate in every action and interaction. We foster an all-inclusive work environment that is both rewarding and career-forward.We are seeking a seasoned Project Manager to join our team. As a key member, you will be responsible for...

  • Delivery Excellence Lead

    4 days ago

    Manila, National Capital Region, Philippines Rising Tide Digital, Inc. Full time

    Job DescriptionAs a Technical Project Manager at Rising Tide Digital, Inc., you will be responsible for leading project delivery and ensuring the successful execution of software development projects.Main Responsibilities:Develop and maintain comprehensive project plans, including scope, schedule, budget, and resource allocation.Collaborate with...

  • Service Delivery Excellence Manager

    4 days ago

    Manila, National Capital Region, Philippines Hopper Full time

    Service Delivery Excellence ManagerWe are seeking a highly motivated and experienced professional to fill the role of Service Delivery Excellence Manager. As a key member of our team, you will be responsible for delivering exceptional service to our customers and driving operational excellence.The ideal candidate will have a strong track record of driving...

  • Operational Excellence Lead

    4 days ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    About UsWe are EXL Service Philippines, Inc., a leading provider of business process outsourcing (BPO) services.We are seeking an Operational Excellence Lead who can drive business growth through operational excellence.The ideal candidate will have experience in leading process improvement projects and developing solutions that meet business needs.They will...

  • Team Lead

    5 days ago

    Manila, National Capital Region, Philippines Genpact Services LLC Full time

    Service Delivery Team LeadWe're looking for a talented Team Lead - Service Delivery to join our team. As a key member of our operations team, you'll be responsible for leading our service delivery efforts and ensuring our clients receive exceptional service.Your key responsibilities will include managing day-to-day operations, developing and implementing...

  • Technical Service Delivery Lead

    1 week ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Role Definition:The IT Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.He/She is accountable for technology service delivery for their dedicated Business Segment. The Service Delivery Lead partners...

  • Service Delivery and Operations Lead

    5 days ago

    Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

    Service Delivery and Operations LeadWe are seeking an experienced Service Delivery and Operations Lead to join our team at John Clements Consultants, Inc. The successful candidate will have experience in managing service delivery operations, collaborating with cross-functional teams, and overseeing project management documentation and procedures.Key...

  • Qymera | Service Delivery Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Questronix Corporation Full time

    Posted 13 days ago and deadline of application is on 30 DecRecruiter was hiring 10 days agoHybridResponsible for overseeing the delivery of services to clients, ensuring they meet quality standards and contractual agreements by managing teams, monitoring performance metrics, maintaining client relationships, and resolving any service-related issues to...

  • Delivery Excellence Leader

    10 hours ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job SummaryWe are seeking a Delivery Excellence Leader to join our team at HCL Technologies Philippines Inc. As a key member of our organization, you will play a critical role in ensuring the delivery of high-quality services to our clients.Develop and implement effective delivery strategies.Drive process improvements to enhance delivery efficiency.Mentor...

  • Service Delivery Lead

    9 hours ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Job Title: Service Desk Team LeaderAbout the Role:We are looking for a seasoned Service Desk Team Leader to oversee the daily activities of our team, ensuring that we deliver top-notch customer service to our clients.Responsibilities:Manage a team of 10+ System Administrators and Engineers across L1, L2, and L3 levels, providing guidance and support to help...

  • Service Delivery Cluster Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Questronix Corporation Full time

    Cluster Management: Oversee the development, deployment, monitoring, maintenance, upgrade, and support of all phases of the project.Delivery Communication: Ensure the delivery of high-quality service and support for the goal of the project/service through collaboration and communication.Transformation & Re-engineering: Work with the Product Owner or the...

  • Service Delivery Lead

    5 days ago

    Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time

    Description:First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand, and the Philippines. It's not just us saying we are #1. Cloudtango dot net has rated us best in Australia for 7 years running. We are growing consistently and profitably, and have done so for...

  • Delivery Excellence Specialist

    1 day ago

    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Technical Delivery ManagerA Career Path at Nityo Infotech Services Philippines Inc.Job Description:We are seeking an experienced Technical Delivery Manager to join our team. In this role, you will be responsible for managing multiple projects simultaneously, ensuring that they are delivered on time and within budget. You will work closely with development...

Service Delivery Excellence Lead

2 weeks ago

Manila, National Capital Region, Philippines Blaseek Full time

Blaseek is looking for an exceptional Service Delivery Excellence Lead to join our team and drive excellence in IT service management.

The successful candidate will be responsible for optimizing ITSM processes, enhancing IT operations, and implementing best practices to ensure structured and efficient service management.

To achieve this, they will govern ITSM processes across support, operations, and IT, act as Product Owner for the ITSM platform, Freshservice, and define and implement ITSM best practices using the ITIL framework.

The ideal candidate will have a strong understanding of ITIL and experience with ITSM tools, as well as excellent analytical and problem-solving skills.

They will also be able to develop metrics, measurement points, and process roadmaps for continuous improvement, establish and manage SLA and OLA agreements with stakeholders, and train employees and management on ITSM principles.

Key Responsibilities:
  • Govern ITSM processes across support, operations, and IT
  • Act as Product Owner for the ITSM platform, Freshservice
  • Define and implement ITSM best practices, leveraging the ITIL framework
  • Develop metrics, measurement points, and process roadmaps for continuous improvement
  • Establish and manage SLA and OLA agreements with stakeholders
  • Train and guide employees and management on ITSM principles
  • Collaborate with internal teams and external vendors to optimize service delivery

As part of our team, you will enjoy a hybrid work model with up to 3 remote workdays per week after onboarding and collaboration with global teams and stakeholders.