Technical Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱600,000 - ₱700,000

Job Opportunity

As a technical support engineer, you will play a vital role in delivering exceptional customer experiences by providing timely and effective solutions to technical issues.

  • Serve as the primary point of contact for customers, utilizing strong communication and troubleshooting skills to resolve queries efficiently.
  • Collaborate closely with cross-functional teams to ensure customer satisfaction and enhance the platform's capabilities.
  • Utilize proficiency in using support tools like Intercom and other relevant software to streamline issue resolution processes.
  • Troubleshoot complex technical issues and deliver fast, effective solutions to ensure customer success.
  • Maintain and update support documentation and knowledge bases for both internal and external use.
  • Advocate for customer needs by providing valuable feedback to improve platform functionality and services.

Requirements

  • Minimum 5+ years of experience in technical support within the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.

What We Offer

  • Fully Remote Work Set-Up
  • Competitive compensation package.
  • Opportunity to be part of a pioneering/founding team member.

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