Customer Experience Specialist
1 week ago
As a key team member, you will play a critical role in delivering exceptional customer experiences and driving learner success.
Key Responsibilities- Serve as the face of our organization via live chat, email, text, and phone, responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions.
- Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
- Collaborate with cross-functional teams to escalate and resolve complex cases.
- Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
- Triage inbound inquiries from various sources and coordinate expectations for session requests with both learners and trainers.
- Collect and report learner and trainer insights to internal stakeholders to inform product and experience enhancements.
- Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction.
This is a contract position that requires flexibility and adaptability. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply.
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