
High-Level Customer Support Professional
2 days ago
Job Overview:
GrowthAssistant is seeking a high-level professional to play a key role in ensuring our clients feel supported, guided, and valued throughout their journey.
In this role, you'll serve as a trusted advisor, providing empathetic, thoughtful, and personalized assistance through email and chat.
- Serving clients with empathy and thoughtfulness
- Providing personalized assistance via email and chat
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think critically
- Polite, patient, trustworthy, and passionate about customer care
- Ability to work collaboratively with cross-functional teams
- Independent, detail-oriented, organized, and able to follow instructions precisely
- 100% Remote Work
- Attendance, Anniversary, and Referral Incentives
- Paid and US Holiday Time Off
- Health Insurance
- Yearly Performance Evaluation
Responsibilities:
- Manage, communicate, and respond to our customers via email and chat.
- Understand customers' needs and provide them with appropriate personalized solutions.
- Act as a trusted advisor to couples, providing guidance, best practices, and recommendations to maximize their experience with our products/services (while collaborating with our research, product, and logistics teams).
- Build strong relationships with couples by providing trust, empathy, and professionalism.
Who We're Looking For:
- The ideal candidate has a
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