Remote Customer Service Representative

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000
Customer Experience Representative

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service experiences through inbound and outbound calls.

Key Responsibilities:

  • Handle customer inquiries professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Evaluate complex issues and escalate them to the appropriate team members

Requirements:

  • A high school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

Benefits:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Working Environment:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Opportunity Employer:

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

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