Remote Customer Service Representative
2 days ago
We are seeking a skilled professional to join our team as a Remote Customer Service Representative.
This role offers the opportunity to contribute to high-impact projects with world-class brands, requiring strong proficiency in English, both written and spoken.
Candidates must have prior call center experience and reside within a reasonable distance from the office.
The position requires:
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
About Our Company
We offer a variety of benefits and incentives to support and reward our team members.
The company emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.
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