Remote Customer Service Representative

1 day ago

Baguio City, Cordillera, Philippines beBeeAdministrative Full time ₱1,800,000 - ₱2,500,000

We are seeking a highly skilled and motivated Administrative/Customer Service Representative to join our dynamic team. This remote position offers flexibility and the opportunity to work from the comfort of your own home, allowing for better work-life balance.

Job Description

The successful candidate will be responsible for assisting the claims department with the claims process, ensuring timely and accurate resolution. They will also handle administrative tasks, including managing tolls and parking tickets efficiently. Additionally, they will provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

Required Skills and Qualifications
  • Previous experience in customer service or administrative roles is preferred, with at least 1 year of customer service experience.
  • Marketing background or experience is a plus, with at least 1 year of marketing experience.
  • Strong communication skills in English, both written and verbal, are essential.
  • Strong phone contact handling skills and active listening are required.
  • Familiarity with CRM systems and practices is necessary.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment is crucial.
  • Proficiency in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agility in learning new internal software and systems are required.
  • Must be self-motivated, reliable, and able to work independently.
  • Excellent problem-solving skills and attention to detail are essential.
Benefits

This role offers a range of benefits, including:

  • A flexible and remote work arrangement, allowing you to work from the comfort of your own home.
  • An opportunity to work with a dynamic and rapidly growing company.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
Others

Please note that this is a remote position, and the ideal candidate will have a dedicated workspace with minimal distractions. Additionally, a headset with noise cancellation feature and a minimum internet speed of 20Mbps are required. An antivirus software should be installed, activated, and updated, and a backup internet connection is recommended.

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