Service Engagement Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $50,000
Virtual Customer Engagement Expert

We are seeking skilled professionals to work as Virtual Receptionists in the home services industry. Our clients include cleaning companies, electricians, plumbers, landscapers, and more.

As a Virtual Receptionist, you will represent our clients by greeting callers warmly, answering questions based on their guidelines, and scheduling appointments using their CRM or scheduling platforms.

During calls, you will take detailed call summary notes, capturing the customer's contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism.

Key Responsibilities:
  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.
Qualifications & Requirements:Technology Requirements:
  • Internet speed of at least 40 Mbps.
  • Computer with Intel i3 processor or higher, 8GB RAM.
  • Backup power source.
  • Backup internet connection.
Working Qualifications:
  • Previous BPO or customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.
  • Confident in communicating directly with clients when necessary.
  • Experience working remotely is preferred but not required.
  • Willingness to undergo training and learn client-specific protocols.
  • Motivated, hardworking, and eager to contribute to the team.

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