Technical Support Specialist

19 hours ago

Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Expert

Are you tech-savvy and enjoy helping others?

We are seeking a skilled Technical Support Representative to provide first-level technical support via phone, chat, or email.

  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.

The ideal candidate will be fluent in English and Spanish, with basic understanding of computer systems and troubleshooting. Previous tech support or IT helpdesk experience is a plus.

Required Skills and Qualifications:

Technical Knowledge:

  • Hardware and software troubleshooting.
  • Computer systems and networking fundamentals.

Communication Skills:

  • Excellent written and verbal communication skills.

Interpersonal Skills:

  • Ability to work well under pressure and with minimal supervision.

Education and Experience:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 1 year of experience in technical support or IT helpdesk.
Benefits:

Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Sharpen your social skills while meeting awesome people and making new friends.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.
Others:

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

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