Customer Complaint Resolution Specialist

20 hours ago

Paranaque City, Calabarzon, Philippines beBeeAnalytical Full time ₱35,000 - ₱45,000
Claims Representative Job Description

The position of Claims Representative involves investigating and resolving customer complaints related to branded merchandise.

  • A high level of proficiency in both spoken and written English is required.
  • Strong organizational skills and time management abilities are essential.
  • Excellent analytical and problem-solving skills are necessary.
  • Ability to prioritize tasks, multitask, be flexible, and meet deadlines is crucial.

Key Responsibilities:

  • Manage and investigate incoming customer claims related to promotional product orders.
  • Work closely with internal departments such as Production, Art, Sales, Shipping, and Customer Service.
  • Communicate with customers professionally and empathetically throughout the claims process.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts.
  • Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions.

Requirements:

  • Minimum 2 years of experience in customer service, claims resolution, or order investigation.
  • Strong analytical and investigative skills are required.
  • Excellent verbal and written communication abilities are necessary.
  • Ability to handle sensitive situations with professionalism and empathy is crucial.
  • High attention to detail and strong organizational habits are essential.

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