Claims Resolution Specialist

19 hours ago


Antipolo City, Calabarzon, Philippines beBeeClaims Full time ₱35,000 - ₱40,000

At the heart of our organization, we are seeking a highly skilled Claims Resolution Specialist to join our team. In this role, you will be responsible for investigating and resolving customer claims related to branded merchandise.

About the Job

The ideal candidate will have strong analytical and investigative skills, with the ability to handle sensitive situations with professionalism and empathy. You will work closely with internal departments to gather relevant information, identify the root cause, and determine the appropriate resolution.

Your Responsibilities
  • Investigate incoming customer claims related to promotional product orders.
  • Determine the root cause of the issue and provide a suitable resolution.
  • Communicate effectively with customers throughout the claims process.
  • Maintain accurate documentation of all claims, outcomes, communications, and resolution actions within our systems.
Requirements
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High level of attention to detail and organizational skills.


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