Resolve Customer Disputes Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerExperience Full time $60,000 - $80,000
Customer Experience Specialist

The Opportunity:

We're seeking a highly skilled and empathetic professional to join our world-class support team.

This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.

Our company has experienced rapid growth, requiring us to take our customer experience to the next level.

What can you expect from this role?

  • We're one of the fastest-growing and most innovative direct-to-consumer (DTC) brands worldwide.
  • Our founders' team is highly experienced, having successfully managed multiple projects worth over $700M.
  • Our self-improvement-driven culture fosters top performers who strive for excellence.
  • We aim to deliver exceptional results while maintaining a positive work environment.
Key Responsibilities:
  • De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints and disputes.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership from start to finish.
  • Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Document all customer interactions and resolutions in Zendesk to maintain a clear record.
  • Feedback Loop: Provide clear, actionable feedback to improve processes and prevent future complaints.

Required Skills and Qualifications:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency

Benefits:

  • Opportunity to work with a fast-paced and innovative company
  • Professional growth and development opportunities
  • Positive work environment

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