Customer Service Specialist- Freight Forwarding

1 week ago


Paranaque City, Calabarzon, Philippines GCLPI-Gateway Container Line Phils., Inc. Full time $40,000 - $80,000 per year


• Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.

• Monitor and analyze customer service metrics, implementing improvements as needed.

• Develop and maintain strong customer relationships through proactive communication.

• Coordinate with logistics and transportation teams to ensure timely delivery of goods.

• Monitor shipment statuses and address any transportation-related issues promptly.

• Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination.

• Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.

• Prepare and present regular reports on customer service and transportation metrics.



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