Dispute Resolution Specialist

1 day ago


Antipolo City, Calabarzon, Philippines beBeeResolution Full time $30,000 - $55,000

As a chargeback specialist, you will be responsible for managing payment disputes from start to finish.

Key Responsibilities
  • Handling chargebacks and resolving customer complaints
  • Following structured processes to ensure timely resolution of cases
  • Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
  • Verifying customer data in Shopify and Gorgias
  • Maintaining internal records and reporting on dispute outcomes
Requirements
  • Proven experience with payment disputes and chargebacks
  • Understanding of e-commerce operations
  • Experience with Shopify and Gorgias
  • Strong analytical and problem-solving skills
What We Offer
  • A competitive hourly rate
  • Long-term collaboration with growth opportunities
  • Support from an experienced team
  • Clear SOPs and documentation to guide your work
How to Get Started

Apply directly with your CV and a short motivation statement.

Job Details
  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Operations
  • Industries: Retail

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