Conflict Resolution Expert

5 days ago

Antipolo City, Calabarzon, Philippines beBeeProblem Full time ₱66,000 - ₱99,000
Customer Support Specialist - Resolve Complaints with Excellence

Job Summary:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This critical role is responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.

The Opportunity:

  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields.
  • 100% remote and micromanagement-free work environment.

Key Responsibilities:

  1. Act as the primary point of contact for high-priority customer complaints and sensitive issues, primarily via phone.
  2. Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  3. Coordinate with multiple internal stakeholders to gather information and ensure timely resolutions.
  4. Meticulously document all customer interactions and resolutions in Zendesk.
  5. Provide clear, actionable feedback to improve processes and prevent future complaints.

Requirements:

  • Exceptional verbal and written communication skills in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and telephony system proficiency.

Your Experience:

  • At least 2 years of experience in a similar customer support role, with a focus on handling escalated complaints.
  • Proven track record of de-escalating angry or frustrated customers and driving issues to a successful resolution.
  • Proficiency with Zendesk and modern telephony systems.

Hiring Process:

Rounds include review and evaluation of applications, a 45-minute

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