Lead Customer Experience Specialist
7 days ago
The Quality Assurance Analyst role entails monitoring customer interactions, evaluating performance, and providing actionable feedback to improve outcomes.
Key responsibilities include:
- Evaluating calls and emails to assess customer experience.
- Identifying areas for improvement in team members' skills and knowledge.
- Providing constructive feedback to clients in real-time, incorporating client input.
- Developing and maintaining quality scorecards and dashboards to visualize performance.
- PARTicipating in regular discussions to review scores, trends, and suggestions.
To excel as a Quality Assurance Analyst, candidates should possess the following skills:
- A minimum of 3 years of experience in a similar role.
- Excellent communication and time management abilities.
- Multitasking skills with effective prioritization, independence, and organization.
- Proficiency in Microsoft Office Suite and Google applications.
- Strong trustworthiness and confidentiality.
- Exceptional listening, verbal, written, and interpersonal communication skills.
- Attention to detail and sound judgment.
- Effective time management and decision-making capabilities.
- Adaptability and ability to thrive in a fast-paced environment.
-
Customer Experience Lead
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,000,000Job OverviewAs a key player in our organization, you will lead and manage our customer service function to deliver high-quality support experience to clients and partners. Your expertise will drive team performance, identify areas for improvement, and report insights to leadership.The ideal candidate will have at least 6 years of experience in customer...
-
Customer Experience Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,000,000Job Title: Customer Experience SpecialistJob Description:As a Customer Experience Specialist, you will play a pivotal role in ensuring customers maximize their experience with our products and services. You will possess outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment.Key...
-
Customer Experience Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱10,000 - ₱15,000Customer Experience SpecialistBoldr is dedicated to delivering exceptional client experiences.Our team connects diverse people with common values for a positive impact.Job ResponsibilitiesThe Customer Experience Specialist will interact with customers to address inquiries and resolve complaints regarding products and services.They will collaborate with...
-
Customer Experience Delivery Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time $79,100 - $146,900Job Title:Customer Experience Delivery SpecialistRole Summary:This is an exceptional opportunity to join our team as a Customer Experience Delivery Specialist. In this role, you will play a crucial part in delivering outstanding customer experiences by ensuring that our customers' needs are met with precision and accuracy.Key Responsibilities:Implement...
-
Customer Experience Specialist
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $90,000 - $120,000Role OverviewThis is a Merchant Support Specialist position that involves delivering exceptional customer experiences, troubleshooting technical issues, and providing product expertise.Key ResponsibilitiesDetailed description of key responsibilities including:Troubleshooting technical issues and identifying root causes.Providing timely resolutions to...
-
Customer Experience Documentation Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeDocumentation Full time ₱870,000 - ₱1,091,000Job Title: Customer Experience Documentation SpecialistWe are seeking a skilled Customer Experience Documentation Specialist to join our team. As a key member of our documentation department, you will be responsible for creating and maintaining high-quality documentation that meets the needs of our diverse audience.
-
Senior Customer Experience Manager
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱3,000,000About This RoleWe are seeking a skilled leader to oversee our customer support operations and develop a team of specialists to deliver exceptional experiences.Main ResponsibilitiesLead, mentor, and develop a team of customer support specialistsOversee daily support operations including ticket management, call queues, and escalationsMonitor team performance,...
-
Customer Experience Representative
1 week ago
Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱35,000 - ₱55,000We are currently seeking a highly skilled Customer Experience Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to learn and grow within the company.Job DescriptionAbout the Role:We are looking for talented customer service professionals...
-
Exceptional Customer Experience Specialist
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000Customer Support SpecialistWe are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. As the first point of contact for clients, you will be responsible for delivering exceptional customer experience through various communication channels.The ideal candidate will possess excellent written and verbal communication...
-
Customer Experience Ambassador
7 days ago
Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,500,000Customer Support SpecialistWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Specialist.About the Role:This is an exciting opportunity for a detail-oriented professional with excellent communication skills to provide top-notch support to our customers via video calls, chats, and email.Your Key...
