Exceptional Customer Experience Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Support Specialist

We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. As the first point of contact for clients, you will be responsible for delivering exceptional customer experience through various communication channels.

The ideal candidate will possess excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner. You will also be proficient in using software systems such as Intercom, Zapier, and Google Workspace.

Key responsibilities include owning customer communications and issues from initial contact until resolution, providing support via Intercom and occasional phone conversations. You will also be responsible for collecting customer feedback and influencing the direction of our product.

Additional responsibilities include identifying and escalating issues to the development team, developing and improving processes to scale support with the growing business, and creating and maintaining internal and customer-facing documentation.

To succeed in this role, you will require strong time management and organisational skills, with the ability to work autonomously and as part of a team. You will also need to possess a high attention to detail and be flexible when things don't go to plan.

Requirements
  • Previous experience in a customer support role
  • Proficiency with software systems such as Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, and Intercom
  • Strong written and oral communication skills for creating professional documents and presentations
  • Good time management and organisational skills
  • Ability to listen to concerns and handle criticism professionally
  • Engage in articulate dialogue while maintaining an open mind
What We Look For
  • A high attention to detail
  • Flexibility when things don't go to plan
  • Organizational skills and ability to work to deadlines
  • Thriving in a team environment

  • Exceptional Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Overview">We are seeking an exceptional customer experience specialist to provide outstanding service to our clients via phone, email, and chat. The ideal candidate will be a natural problem solver with excellent communication skills and a strong passion for delivering exceptional customer experiences.">Key Responsibilities">Handle inbound and outbound...

  • Custodian of Exceptional Customer Experiences

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,000,000

    Job OpportunityThis is a unique opportunity to work as a Customer Care Process Associate, utilizing your exceptional customer service skills to deliver top-notch results. In this role, you will be responsible for resolving customer complaints in a timely and effective manner.Main Responsibilities:

  • Delivering Exceptional Customer Experiences

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱9,000

    Imagine delivering exceptional customer support to global clients in a dynamic environment.Customer Experience RepresentativeThis role requires a skilled professional who can communicate effectively in English and Spanish, working with diverse teams across the USA, EU, and beyond.The ideal candidate will possess excellent problem-solving skills, a proactive...

  • Delivering Exceptional Customer Experiences

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱921,600 - ₱1,361,280

    Customer Service Representative Job DescriptionThe Customer Service Representative is the main point of contact for our customers. This role involves handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service through multiple communication...

  • Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,000,000

    Job Title: Customer Experience SpecialistJob Description:As a Customer Experience Specialist, you will play a pivotal role in ensuring customers maximize their experience with our products and services. You will possess outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment.Key...

  • Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeSupport Full time $90,000 - $120,000

    Role OverviewThis is a Merchant Support Specialist position that involves delivering exceptional customer experiences, troubleshooting technical issues, and providing product expertise.Key ResponsibilitiesDetailed description of key responsibilities including:Troubleshooting technical issues and identifying root causes.Providing timely resolutions to...

  • Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱10,000 - ₱15,000

    Customer Experience SpecialistBoldr is dedicated to delivering exceptional client experiences.Our team connects diverse people with common values for a positive impact.Job ResponsibilitiesThe Customer Experience Specialist will interact with customers to address inquiries and resolve complaints regarding products and services.They will collaborate with...

  • Dedicated Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱70,000 - ₱80,000

    We are seeking a dedicated and empathetic professional to join our team as a Customer Experience Specialist. In this role, you will provide personalized assistance to clients through email and chat.Key Responsibilities:Manage customer communications via email and chat.Understand customers' needs and provide tailored solutions.Act as a trusted advisor,...

  • Customer Experience Delivery Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time $79,100 - $146,900

    Job Title:Customer Experience Delivery SpecialistRole Summary:This is an exceptional opportunity to join our team as a Customer Experience Delivery Specialist. In this role, you will play a crucial part in delivering outstanding customer experiences by ensuring that our customers' needs are met with precision and accuracy.Key Responsibilities:Implement...

  • Customer Experience Specialist

    7 days ago

    Dasmariñas, Calabarzon, Philippines beBeeCommunication Full time ₱7,500 - ₱13,000

    Customer Service Representative Job Description">Our Customer Service Representatives are the face of our company, responsible for delivering an exceptional customer experience. They work closely with our Customer Service Manager to ensure that every interaction is a positive one, driving customer satisfaction and business growth.">Provide timely support to...