Customer Experience Representative

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱35,000 - ₱55,000

We are currently seeking a highly skilled Customer Experience Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to learn and grow within the company.

Job Description

About the Role:

We are looking for talented customer service professionals who possess excellent communication skills, a positive attitude, and a passion for providing top-notch customer support. As a Customer Experience Specialist, you will be responsible for managing customer inquiries via various channels, including email, chat, and phone calls. Your primary goal will be to provide accurate, concise, and professional responses while maintaining up-to-date knowledge of our product range.

Main Responsibilities:

  • Respond to customer inquiries via email, chat, and phone calls in a timely and professional manner.
  • Maintain accurate and up-to-date knowledge of our product range.
  • Provide exceptional customer service by resolving issues efficiently and effectively.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.
  • Meet or exceed performance metrics and quality standards.

Requirements and Qualifications:

To succeed in this role, you will need:

  • Excellent verbal and written communication skills.
  • A positive, can-do attitude and approach.
  • Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.).
  • Experience communicating with customers via multiple channels (email, chat, phone).
  • Knowledge of Gorgias & Shopify platforms (an advantage).
  • A person with high regard for integrity and diligence.

What We Offer:

  • Pure email - non-voice task or Blended (Email, Chat, and Voice).
  • Work From Home arrangement.
  • Final interview with clients.
  • 1-week training specific to the queue they will be supporting.
  • Work with minimal supervision from QA Lead and CSM.
  • Comfortable with direct client interactions.
  • Open to work on opportunities and direct feedback from clients.
  • 2 to 3 months project-based employment.

Why Work for Us?

We value innovation and leverage cutting-edge technology to transform customer experiences. Our collaborative culture, continuous learning opportunities, and customer-centric focus drive business success. Upholding ethical standards and promoting diversity and inclusion, we foster a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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