Senior Customer Experience Manager

7 days ago


Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱3,000,000
About This Role

We are seeking a skilled leader to oversee our customer support operations and develop a team of specialists to deliver exceptional experiences.

Main Responsibilities
  • Lead, mentor, and develop a team of customer support specialists
  • Oversee daily support operations including ticket management, call queues, and escalations
  • Monitor team performance, set KPIs, and maintain consistent service levels (SLA/response times)
  • Handle complex customer issues and serve as the point of escalation for high-priority cases
  • Collaborate with Technical Support, Operations, and Field teams to resolve cross-functional issues
  • Conduct regular coaching sessions, team huddles, and performance reviews to foster growth and accountability
  • Identify process improvements and contribute to building a scalable support infrastructure
  • Track and report on customer support trends, recurring issues, and opportunities for product/service improvement
Necessary Qualifications
  • Fluent English language skills
  • Experience using Salesforce
  • Strong leadership and coaching abilities to motivate and develop a team
  • Minimum 3 years of experience in customer support, with at least 1 year in a supervisory or team lead role
  • Strong organizational and multitasking capabilities
  • Excellent communication and interpersonal skills
  • Fast learning ability and adaptability in a fast-paced environment
  • Bachelor's Degree (Desirable)


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