Customer Experience Specialist

7 days ago


Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,000,000

Job Title: Customer Experience Specialist

Job Description:

As a Customer Experience Specialist, you will play a pivotal role in ensuring customers maximize their experience with our products and services. You will possess outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment.

Key Responsibilities:
  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Requirements and Qualifications:
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.


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