Technical Assistance Specialist
7 days ago
At MCI, we are seeking highly motivated and dedicated professionals to fill Technical Support Representative positions. This role entails providing first-level technical assistance via phone, chat, or email to clients with troubleshooting and resolving technical issues.
Key Responsibilities:- Provide technical guidance to clients via various communication channels.
- Troubleshoot hardware, software, and connectivity problems to resolve client concerns.
- Document all technical issues and resolutions in the system to ensure accurate record-keeping.
- Elevate unresolved issues to higher-level support teams for further assistance.
- A high school diploma or equivalent is required.
- Fluency in English and Spanish is necessary.
- A basic understanding of computer systems and troubleshooting is essential.
- Strong analytical and problem-solving skills are required.
- Excellent communication and customer service abilities are necessary.
This position operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for extended periods while using a computer and telephone headset.
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