Remote Technical Assistance Professional

7 days ago

Tanauan, Calabarzon, Philippines beBeeCareer Full time ₱500,000 - ₱1,000,000
Technical Support Specialist

We're seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.

You'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
Required Skills and Qualifications
  • A high school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
Benefits
  • HMO Coverage plus a dependent
  • Dental coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Performance and loyalty bonuses
Physical Requirements

This job operates in a professional office environment and requires the ability to sit/stand for long periods while using a computer and headset.

Reasonable Accommodation

We provide reasonable accommodation for qualified applicants or employees with disabilities unless such accommodation would cause undue hardship.

Diversity and Equality

We are committed to a diverse, equal-opportunity work environment. We do not discriminate on age, ancestry, color, gender identity, national origin, disability, or any other protected characteristic.

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