Technical Assistance Specialist
7 days ago
We are seeking a skilled Technical Support Consultant to provide exceptional technical support to our clients. As a Technical Support Consultant, you will be responsible for delivering top-notch technical assistance via phone, chat, and email.
Key Responsibilities:- Provide expert technical support via various communication channels
- Resolve complex technical inquiries with precision and accuracy
- Gather relevant data to ensure the collection of necessary technical information for resolving intricate tickets
- Maintain a comprehensive knowledge of our products and services
- Excellent English language communication skills (at least C1 level for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is essential
- Strong troubleshooting and problem-solving skills, attention to detail
- Fundamental understanding of networking concepts, including VPN, firewall, Amazon, Azure services, network as a service, and cloud networking
- Basic understanding of cybersecurity principles, with working experience in ISP
- Experience with Zendesk or similar CRM systems
- Experience working with engineers
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
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