Global Partner Ecosystem Specialist
1 day ago
We are seeking a highly skilled Business Analyst with expertise in Salesforce technologies and Partner Relationship Management (PRM) to join our team at 8x8. The ideal candidate will have hands-on experience in managing partner ecosystems, including partner recruitment, onboarding, registration, support, programs, self-ordering, billing, and marketing.
Key Responsibilities:- Partner Portal Management:
- Design, configure, and optimize Salesforce Experience Cloud portals for partner relationship management, including partner onboarding, registration, and self-service capabilities.
- Manage partner lifecycle processes, including recruitment, enablement, accreditation, and performance tracking.
- Implement and maintain partner-specific features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs.
- Requirement Gathering & Solution Design:
- Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking.
- Translate business needs into functional specifications, user stories, and process flows.
- Conduct workshops and interviews with business teams to identify pain points and recommend process improvements.
- Salesforce Configuration & Integration:
- Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes.
- Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking.
- Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement.
- Project Delivery & Support:
- Act as the primary functional lead for PRM projects, coordinating with developers, architects, and administrators to ensure seamless implementation.
- Provide demos of new functionality to stakeholders and support User Acceptance Testing (UAT), business testing, and post-production support.
- Ensure scalability and maintainability of PRM portals by adhering to Salesforce best practices.
- Data Analysis & Reporting:
- Analyze partner performance data and generate actionable insights to improve partner engagement and program effectiveness.
- Develop and maintain dashboards and reports to track key partner metrics, such as deal registration, order fulfillment, and billing accuracy.
- Agile & Scrum Methodologies:
- Work within Agile and Scrum frameworks to deliver PRM solutions in iterative sprints.
- Participate in sprint planning, grooming sessions, and retrospectives to ensure alignment with project goals.
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