Advanced Issue Resolution Expert

7 days ago

Manila, National Capital Region, Philippines beBeeIncident Full time $90,000 - $120,000
Job Opportunity

This role entails prioritizing and managing advanced issues affecting service delivery for multiple customers, with the goal of successful resolution.

The ideal candidate will have a proven ability to summarize and communicate technical issues to non-technical customers.

  • Prioritize and manage complex issues impacting service delivery for multiple clients.
  • Develop and maintain documentation related to incident and critical issue handling.
  • Foster collaborative partnerships with key personnel within Engineering, Product, Development, Operations, and Security teams.

This Specialist will develop processes that minimize customer wait times and effort. This includes creating and delivering training content on standard methodologies for incident management.

Main Responsibilities:

  • Resolve intricate incidents and escalations.
  • Collaborate with cross-functional teams to create and implement incident management processes.
  • Design and deliver training content to ensure consistent incident handling practices.

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