Customer Issue Resolutions Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $65,000 - $85,000

Customer Resolution Expert

The Role:

We seek a skilled professional to resolve escalated customer issues, ensuring every customer feels heard and valued.

This position is responsible for managing complex customer complaints, acting as the primary point of contact, and protecting our brand's reputation.

Our team has experienced rapid growth, achieving significant success. We now need a driven specialist to elevate our customer experience.

Key Responsibilities:
  • De-escalate and Resolve: Handle high-priority customer complaints primarily via phone.
  • Problem-Solving: Think critically to solve complex problems from start to finish.
  • Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Document all customer interactions and resolutions to maintain a clear record.
  • Feedback Loop: Provide feedback to improve processes and prevent future complaints.

Required Skills and Qualifications:

  • Exceptional Communication
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency

What You'll Gain:

  • A fast-growing and innovative environment with high-experienced professionals.
  • A self-improvement-driven culture of top performers.
  • 100% remote work environment with minimal micromanagement.

Core Competencies:

  • Ability to work in a dynamic environment
  • Strong problem-solving skills
  • Excellent communication skills

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