Advanced IT Professional

19 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $120,000
Senior IT Technical Support

This role involves handling complex technical issues, mentoring junior engineers and ensuring timely resolution of customer concerns. It requires deep technical troubleshooting, client communication, documentation and cross-functional collaboration.

Key Responsibilities:
  • Provide advanced Level 2/3 technical support for software, hardware or network-related issues.
  • Troubleshoot complex incidents using tools, logs, remote diagnostics and escalation procedures.
  • Maintain detailed documentation of issues, troubleshooting steps and final resolutions.
  • Monitor support SLAs and ensure issues are resolved within defined timelines.
Requirements:
  • Bachelor's degree in computer science, Information Technology, Engineering or related field.
  • Minimum 9-10 years of experience in technical support, system administration or IT.
Technical Skills:
  • Proficient in Windows/MAC and Linux administration.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira).
  • Strong understanding of troubleshooting Windows issues.
Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and prioritize effectively.

We offer a dynamic work environment where you can apply your skills and knowledge to drive business results. Our company is committed to providing the best possible services to our customers and we are looking for talented individuals who share this vision.

Apply now and be part of our team

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