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Service Delivery Supervisor

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time

**Key Responsibilities**

As a Service Delivery Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service. You will also be responsible for developing and implementing strategies to improve customer satisfaction and retention, as well as maintaining accurate records and reports on customer interactions and service levels.

Main Responsibilities:

  • Lead a team of customer service representatives and provide coaching and guidance to ensure high-quality performance
  • Develop and implement strategies to improve customer satisfaction and retention
  • Maintain accurate records and reports on customer interactions and service levels
  • Collaborate with other departments to identify areas for improvement and develop solutions to enhance customer experience
  • Monitor and analyze KPIs to optimize call center performance and productivity

Requirements:

  • 3+ years of experience in customer service or a related field
  • Proven leadership and management skills with a focus on team development and performance
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Degree in Business Administration, Marketing, or a related field