Service Delivery Expert

1 day ago


Pasig, National Capital Region, Philippines Nezda Global Full time

We are looking for a Service Delivery Expert to join our team at Nezda Global.

About the Job:

This role involves delivering exceptional service and support to clients across multiple channels.

The successful candidate will have a strong track record of handling complex customer issues and resolving them efficiently.

A minimum of 1 solid year of experience in airline accounts using GDS or reservations and ticketing tools is required.

Channel experience in Phone or Chat/Email is also preferred.

Key Responsibilities:
  1. Deliver top-notch service to clients via phone, chat, and email
  2. Handle complex customer issues and resolve them efficiently
  3. Collaborate with internal teams to ensure seamless service delivery
  4. Meet or exceed performance metrics
Requirements:
  • College-level education (completed at least 2 years)
  • Strong English communication skills
  • Flexible schedule and ability to work onsite
  • Experience with GDS and reservations systems


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