Service Delivery Expert
1 day ago
We are looking for a Service Delivery Expert to join our team at Nezda Global.
About the Job:This role involves delivering exceptional service and support to clients across multiple channels.
The successful candidate will have a strong track record of handling complex customer issues and resolving them efficiently.
A minimum of 1 solid year of experience in airline accounts using GDS or reservations and ticketing tools is required.
Channel experience in Phone or Chat/Email is also preferred.
Key Responsibilities:- Deliver top-notch service to clients via phone, chat, and email
- Handle complex customer issues and resolve them efficiently
- Collaborate with internal teams to ensure seamless service delivery
- Meet or exceed performance metrics
- College-level education (completed at least 2 years)
- Strong English communication skills
- Flexible schedule and ability to work onsite
- Experience with GDS and reservations systems
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