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Customer Service Supervisor

1 week ago

Pasig, National Capital Region, Philippines Thoth AI Full time

We are looking for a highly motivated Customer Service Supervisor to join our team at Thoth AI. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional customer service.

About the Role
  • As a Customer Service Supervisor, you will be responsible for creating and managing schedules to ensure coverage and meet service levels.
  • You will also train and develop team members for improved performance and analyze performance metrics to identify areas of improvement.
  • Your ability to handle multiple tasks and prioritize effectively will be crucial in this role.
Responsibilities
  • Schedule management: Create and manage schedules to ensure adequate coverage and meet service level requirements.
  • Team development: Train and develop team members to improve their performance and productivity.
  • Performance analysis: Analyze performance metrics to identify areas of improvement and implement strategies to address them.