Service Delivery Executive

3 days ago


Pasig, National Capital Region, Philippines Linda Hausermann & Associates Full time

Job Title: Service Delivery Manager
Category: Business Consulting, Strategy and Digital Transformation

Main Job Purpose:

The Service Delivery Manager is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to clients for specific types of services. He/she prepares recommendations for service improvements and handles or prevents escalations for the service delivery areas.

Key Responsibilities:

  1. Manage overall service delivery to achieve the agreed service targets.
  2. Establish and maintain good working relationships with clients, suppliers and other stakeholders.
  3. Monitor and report on financial performance and ensure margins are achieved.
  4. Monitor service component Quality, Capacity, Availability, Incidents & Problem trends and initiate actions.
  5. Ensure protection of client and company assets by tight control of Configurable Items and related information.
  6. Service Continuity planning and implementation.
  7. Understand and publish required SLA Reports through standard Service Management tools.
  8. Gain relevant competencies and apply as necessary in assigned engagements.
  9. Participate in Service delivery reviews and closures of audit/review findings.
  10. Lead and drive Continual Service improvement initiatives to achieve full client outcomes.


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    About Meralco PowerGen (MGEN)Meralco PowerGen (MGEN) is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and solutions. The ideal candidate will have strong leadership, communication, and problem-solving skills.Key ResponsibilitiesService Delivery Management: Oversee the delivery of IT services to stakeholders,...


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    Job SummaryMeralco PowerGen (MGEN) is looking for a seasoned IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will be responsible for overseeing the delivery of IT services and solutions, ensuring they align with business objectives. The ideal candidate will have a strong understanding of IT service management...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    Neksjob invites applications from highly motivated and customer-focused Service Delivery Coordinators. As a Service Delivery Coordinator, you will play a key role in ensuring smooth service delivery and maintaining high levels of customer satisfaction.About the Job:Coordinate customer service activities and ensure efficient transaction processingMaintain...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    IT Service Delivery LeadWe are looking for an experienced IT Service Delivery Lead to join our team at weSource Management Consultancy Firm. The ideal candidate will have a strong understanding of IT service delivery and be able to lead cross-functional teams to achieve business objectives.About the RoleLead cross-functional teams to deliver IT...


  • Pasig, National Capital Region, Philippines First Focus IT Full time

    As a Service Delivery Lead with First Focus IT, you will play a crucial role in ensuring the effective delivery of our support services to clients. This involves liaising directly with clients for service escalations, managing and reporting on the delivery of our services, and overseeing adherence to support agreements.The ideal candidate will have...


  • Pasig, National Capital Region, Philippines First Focus Full time

    First Focus, a leading Managed Service Provider in Australia and the Philippines, is seeking an experienced Service Delivery Lead to join our team. This role plays a critical part in ensuring the effective delivery of our support services to clients across multiple locations.The successful candidate will have a proven track record of managing and reporting...


  • Pasig, National Capital Region, Philippines Comcast Full time

    About the CompanyComcast is a Fortune 50 leader that drives innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.Our Values:Own the customer experience -...


  • Pasig, National Capital Region, Philippines First Focus Full time

    We are committed to providing exceptional support to our clients at First Focus. As a Service Delivery Lead, you will play a key role in achieving this goal by ensuring the effective delivery of our services.Your primary responsibilities will include managing client relationships, overseeing service delivery operations, and ensuring compliance with support...


  • Pasig, National Capital Region, Philippines Nezda Global Full time

    We are looking for a Service Delivery Expert to join our team at Nezda Global.About the Job:This role involves delivering exceptional service and support to clients across multiple channels.The successful candidate will have a strong track record of handling complex customer issues and resolving them efficiently.A minimum of 1 solid year of experience in...


  • Pasig, National Capital Region, Philippines Absolute Outsource Full time

    About This RoleWe are seeking a skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service and support to our clients. Key ResponsibilitiesThe primary responsibilities of this role include: Core Duties:Providing high-quality customer service and support via...


  • Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time

    About this JobWe are seeking an experienced IT Service Delivery Manager to join our team at Meralco PowerGen (MGEN). As a key member of our IT organization, you will be responsible for delivering high-quality IT services and solutions that meet the needs of our business stakeholders. The ideal candidate will have a strong background in IT service management,...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    About Our JobNeksjob is a company that prides itself on its ability to deliver high-quality customer service. As a Service Support Specialist, you will play a vital role in ensuring that our customers receive the best possible experience.Key Responsibilities:Respond to customer inquiries and resolve issues efficientlyCollaborate with internal teams to ensure...


  • Pasig, National Capital Region, Philippines Michael Page Full time

    About the RoleWe are seeking an experienced IT leader to oversee technology services and lead a global team.The successful candidate will have a strong background in cloud, infrastructure, and networking technologies, as well as excellent leadership and interpersonal skills.ResponsibilitiesLead a global team of IT professionals.Develop and implement...


  • Pasig, National Capital Region, Philippines Q2 HR Solutions Full time

    The Global Network Engineering Director is responsible for driving the strategic direction of our global service delivery model. This involves collaboration with cross-functional teams to design and implement operational frameworks that meet the evolving needs of our enterprise customers.Key Performance IndicatorsCustomer Satisfaction: Achieve exceptional...

  • Service Delivery Lead

    10 hours ago


    Pasig, National Capital Region, Philippines First Focus Full time

    Get AI-powered advice on this job and more exclusive features.First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. It's not just us saying we are #1. Cloudtango dot net have rated us best in Australia for 8 years running now. We are...


  • Pasig, National Capital Region, Philippines Mass Markets Full time

    **Key Responsibilities**As a Service Delivery Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service. You will also be responsible for developing and implementing strategies to improve customer satisfaction and retention, as well as maintaining accurate records...


  • Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full time

    About GrabGrab is a leading superapp in Southeast Asia, offering a wide range of services including food delivery, transportation, and financial services. Our mission is to drive economic growth and improve the lives of people in the region.The Group Marketplace team plays a crucial role in supporting country teams with driver supply management, pricing...


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsUS HealthcareSpanish BilingualExcellent CommunicationDesignation/ Role: Customer Service Executive (Spanish)Department: OperationsWork Timing: Night ShiftWork set up: Onsite in Pasig CitySalary: 40K -55K (Depending on the relevant experience)Target start date: ASAPQualifications:• College Undergrad / Senior High Graduate / College Graduate /...


  • Pasig, National Capital Region, Philippines Mass Markets Full time

    About the RoleWe are seeking a seasoned Service Delivery Manager to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, driving business results, and ensuring high-quality customer experiences.The ideal candidate will have a proven track record in call center operations management, with a strong...


  • Pasig, National Capital Region, Philippines Insight Technology Full time

    Do you have what it takes to lead high-performing teams and deliver exceptional results? As a Technology Solutions Delivery Manager, you will oversee the end-to-end delivery of technology solutions for clients across various industries, ensuring seamless execution and exceeding client expectations.About the Role:Oversee the planning, execution, and delivery...