Service Supervisor

4 weeks ago

Pasig, National Capital Region, Philippines ADAMCO Full time

ADAMCO Pasig, National Capital Region, Philippines

Job Overview:

The Service Supervisor is responsible for overseeing and managing a cluster of customer support services, both internal and external, with a focus on delivering high-quality service that generates revenue. The role involves handling technical support, warranty repairs, service proposals, job cost estimation, and managing manpower allocations to ensure smooth operations and client satisfaction. The Service Supervisor will drive revenue through parts and service sales, troubleshoot major technical issues, and ensure compliance with quality standards. This position also requires preparation of reports, tracking progress on service tasks, and managing warranty claims in line with company policies.

Responsibilities

  • Responsible for service fee generation, maximizing manpower utilization for both internal and external services, and preparing job cost estimates and service proposals.
  • Responsible for negotiating service proposals with customers, explaining each scope of work, and ensuring accurate job costing using standard rates and service codes.
  • Handle warranty claims, prepare material quality reports, verify warranty coverage, and communicate exclusions and provisions to customers.
  • Regularly monitor the status of warranty repairs, manage warranty appeals, and ensure effective management of warranty-related processes.
  • Provide exemplary customer service and technical support to internal and external customers. Maintain high customer satisfaction levels by addressing concerns and ensuring efficient communication regarding job status.
  • Conduct clear assessments of units/machines for cost estimates, prepare service proposals, and ensure correct use of standard flat rates and service codes.

Minimum Requirements

  • College Graduate, License Mechanical Engineering or any Engineering course related.
  • Minimum of 5 years industry experience (Automotive, Construction Equipment & Agricultural Equipment).
  • Experience in a supervisory role is preferred.
  • Problem solver and a good communicator.
Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Farming

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