Lead of Service Delivery Operations

2 days ago


Pasig, National Capital Region, Philippines First Focus Full time

We are committed to providing exceptional support to our clients at First Focus. As a Service Delivery Lead, you will play a key role in achieving this goal by ensuring the effective delivery of our services.

Your primary responsibilities will include managing client relationships, overseeing service delivery operations, and ensuring compliance with support agreements. You will also be responsible for developing and maintaining documentation for supported clients and coordinating team efforts to resolve service-related issues.

Key Skills and Qualifications:
  • Proven experience in service delivery management
  • Strong communication and interpersonal skills
  • Solid understanding of IT services, industry, and technology
  • Able to work collaboratively as part of a team

If you are a skilled and motivated professional looking for a new challenge, we invite you to apply for this exciting opportunity.



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