Help Desk Specialist
3 days ago
At Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers, ensuring that all service requests are attended to and resolved in a timely manner.
Key Responsibilities:- Receive and respond to customer service requests via phone, email, or other communication channels.
- Interview customers to gather information about their service requests and log all relevant details.
- Assist customers in determining the root cause of their service issues and provide solutions or escalate to senior team members as needed.
- Coordinate service requests with field personnel and update service requests in the system.
- Generate daily, weekly, and monthly reports to track service request trends and performance.
- Escalate service requests that exceed Service Level Agreements (SLAs) and maintain a high level of customer satisfaction.
- Bachelor's degree in Business, Office Administration, Marketing, Public Relations, Information Technology, or Communications.
- Experience working in customer service or a related field, preferably in a similar capacity.
- Proficiency in basic computer applications, including MS Excel, Word, and PPT.
- Excellent communication, problem-solving, and interpersonal skills.
As a Help Desk Specialist at Solid Lyndelle Manpower Services Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our clients. If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity.
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Help Desk Specialist
2 days ago
Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Help Desk SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced Help Desk Specialist to join our team.Job Summary:The Help Desk Specialist will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication and problem-solving...
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Help Desk Specialist
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Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Help Desk SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers, ensuring that all service requests are attended to and resolved in a timely manner.Key Responsibilities:Receive...
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