Help Desk Specialist

3 days ago


Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time
Job Title: Help Desk Specialist

At Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers, ensuring that all service requests are attended to and resolved in a timely manner.

Key Responsibilities:
  • Receive and log service requests through phone calls and emails
  • Interview customers to gather information regarding service requests
  • Assist customers in determining the problem with the requested service
  • Coordinate service requests and scheduled activities with field personnel
  • Update service requests in the system and communicate with customers
  • Generate daily, weekly, and monthly reports for operations
  • Track and close escalation processes
  • Escalate service requests exceeding SLA (Service Level Agreement)
Requirements:
  • Bachelor's degree in Business, Office Administration, Marketing, Public Relations, Information Technology, or Communications
  • Experience working in customer service or a related field
  • Literacy in basic computer applications and processes, including MS Excel, Word, and PPT
  • Fluency in English language, both verbally and in writing
  • Interpersonal, problem-solving, and attention-to-detail skills
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Help Desk SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for customers, ensuring that all service requests are attended to and resolved in a timely manner.Key Responsibilities:Receive and...


  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Help Desk SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced Help Desk Specialist to join our team.Job Summary:The Help Desk Specialist will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication and problem-solving...


  • Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Help Desk Support StaffRequirements:At least 1 year of related technical support and/or help desk experienceTicketing system experienceMicrosoft Office suite experienceAbout the Role:We are seeking a skilled Help Desk Support Staff to join our team at TASQ Staffing Solutions. As a Help Desk Support Staff, you will be responsible for providing technical...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Service Desk SpecialistWe are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. As a key member of our IT support team, you will be responsible for providing timely and effective support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve customer issues in a timely...


  • Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Support Staff to join our team at TASQ Staffing Solutions.Key Responsibilities:Provide technical support and assistance to customers via phone, email, or in-person.Resolve technical issues and escalate complex problems to senior technicians as needed.Document and track customer interactions and issues...


  • Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled and experienced Help Desk Support Staff to join our team at TASQ Staffing Solutions.Key Responsibilities:Provide technical support and assistance to customers via phone, email, or in-person.Resolve technical issues and problems in a timely and efficient manner.Utilize ticketing systems to track and manage...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionWe are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. The ideal candidate will have experience in a service desk or technical support role, with strong problem-solving and communication skills.Key Responsibilities:Provide technical support to customers via phone, email, or chatResolve technical issues in a...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Service Desk SpecialistKey Responsibilities:Provide exceptional customer service and support to internal stakeholdersResolve technical issues efficiently and effectivelyCollaborate with cross-functional teams to ensure seamless service deliveryStay up-to-date with the latest ITIL framework and ticketing systemsFamiliarize yourself with Windows, Mac OS, and...


  • Quezon City, National Capital Region, Philippines Hunters hub Incorporated Full time

    Job DescriptionWe are seeking a highly skilled Service Desk Specialist to join our team at Hunters Hub Incorporated.Key Responsibilities:Provide exceptional customer service and support to internal and external clients.Assist with troubleshooting and resolving technical issues related to Active Directory, MS 365, PC troubleshooting, and network...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Job Title: Service DeskWe are seeking a highly skilled and experienced Service Desk professional to join our team at Nityo Infotech.Key Responsibilities:Provide technical support and assistance to customers via phone, email, or chat.Resolve customer issues in a timely and efficient manner.Collaborate with internal teams to resolve complex technical...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Job Title: Service Desk **Job Summary:** We are seeking a highly skilled Service Desk professional to join our team at Nityo Infotech. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their issues are resolved promptly and efficiently. **Key Responsibilities:** * Provide technical...


  • Makati City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is seeking a skilled Service Desk professional to join our team. The ideal candidate will have a strong background in technical support and experience with ticketing tools. Key responsibilities include providing top-notch support for Android Tablet users, working a 24/7 shifting schedule, and being available for onsite work 3-4 times a week....


  • Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Service Desk Technician IIIAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Service Desk Technician III to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Maintain and work tickets on the backups board,...

  • IT Support Specialist

    8 hours ago


    Quezon City, National Capital Region, Philippines KMC Solutions Inc Full time

    At KMC Solutions Inc, we are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to end-users and supporting our IT infrastructure.Main Responsibilities:System Maintenance: Assist staff in performing system backup and maintenance functions to ensure smooth operation...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is seeking a skilled Service Desk professional to join their team. The ideal candidate will have at least 1 to 2 years of experience in Technical Support and proficiency in any ticketing tool. The role involves supporting Android tablets and working in a hybrid setup with 24x7 shifting, onsite 3x or 4x a week, and the...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Key Responsibilities:As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.Key Skills:Analyzing data and metrics to identify trends, patterns, and...


  • Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job Title: Service Desk Engineer SupervisorAt Ayuda Business Management Solution Inc, we are seeking a highly skilled Service Desk Engineer Supervisor to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide direct first-level...


  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Collections SpecialistAt Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and professional Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in handling day-to-day operations, primarily through phone interactions with customers and debtors. Your primary objective will be to...

  • Front Desk Officer

    2 days ago


    Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Chinese Front Desk OfficerGratitude Philippines is seeking a highly skilled and multilingual Chinese Front Desk Officer to join our team.Responsibilities:Welcome and greet guests in a professional and friendly manner.Manage room reservations, cancellations, and modifications with ease.Process payments and handle administrative duties with...


  • Makati City, National Capital Region, Philippines NSDMM MANAGEMENT SERVICES INC Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge Specialist to join our team at NSDMM Management Services Inc. The ideal candidate will have a minimum of one year of work experience in Front Desk or Customer Service in a hotel or high-end residential building.Key ResponsibilitiesProvide exceptional customer service to residents and...