BPO Service Desk Quality Assurance Specialist
2 days ago
As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.
Key Skills:- Analyzing data and metrics to identify trends, patterns, and opportunities for improvement in customer service delivery
- Generating reports and insights to support continuous improvement initiatives
- Developing and implementing quality assurance processes and guidelines to maintain consistent and effective customer service operations
- Ensuring compliance with regulatory requirements, policies, and industry standards related to customer interactions and data privacy
- Bachelor's Degree holder
- At least 2 years' experience in IT Service Desk Quality Assurance role in the BPO setting
- Strong client/stakeholder management experience
- Familiarity with customer service software and quality assurance monitoring tools
- Strong background with QA methodologies
- Experienced with performance metrics and KPI analysis
- Willing to work on-site and shifting schedules
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Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeKey Responsibilities:As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.You will analyze data and metrics to identify trends, patterns, and...
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Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Title: BPO Service Desk Quality AnalystAt Tasq Staffing Solutions, we are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a critical role in ensuring the highest level of customer satisfaction and quality service delivery.Key Responsibilities:Provide detailed feedback to Service Desk representatives based on...
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Quality Assurance Specialist BPO
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Quality Assurance Specialist BPO
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Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full timeJob Title: Quality Analyst BPOWe are seeking a highly skilled Quality Analyst BPO to join our team at RSD Human Resource Management Consultancy.Key Responsibilities:Provide quality assurance and control services to our clients in the financial, telco, and banking sectors.Conduct on-site reporting and analysis to identify areas for improvement.Collaborate...
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Quality Assurance Specialist BPO
2 days ago
Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeQuality Assurance Specialist BPO Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Solid Lyndelle Manpower Services Inc. in Las Piñas, near Alabang. The successful candidate will be responsible for ensuring the highest quality of customer service and experience.Key Responsibilities:Design and implement call...
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Front Desk Coordinator
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Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Full timeJob Title: Front Desk AdminAt Outsourced Quality Assured Services, we are seeking a highly skilled and organized Front Desk Admin to join our team.Key Responsibilities:Manning the front desk and ensuring a welcoming atmosphere for guests, clients, and employees.Receiving and processing incoming calls, documents, and emails, as well as making outgoing calls...
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Front Desk Coordinator
2 days ago
Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Full timeJob Title: Front Desk AdminAre you a highly organized and customer-focused individual looking for a challenging role in a dynamic company? We are seeking a skilled Front Desk Admin to join our team at Outsourced Quality Assured Services.Key Responsibilities:Maintain a professional and welcoming atmosphere at the front desk, ensuring excellent customer...
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Quality Assurance Specialist
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Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob Title: Quality Assurance SpecialistAt Hunter's Hub Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services by implementing and maintaining quality assurance standards, procedures, and processes.Key...
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BPO Service Desk Team Lead
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Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Title: BPO Service Desk Team LeaderWe are seeking a highly skilled and experienced BPO Service Desk Team Leader to join our team at Tasq Staffing Solutions.Key Responsibilities:Lead a team of up to 40 service desk agents and ensure they are equipped to handle customer inquiries and issues effectively.Develop and implement process improvements to enhance...
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Automation Quality Assurance Specialist
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Quezon City, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Automation Quality Assurance SpecialistGratitude Philippines is seeking a highly skilled Automation Quality Assurance Specialist to join our team. As an Automation Quality Assurance Specialist, you will be responsible for designing and developing automated tests in a web-based environment using automation tools and scripting tools such as Selenium...
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Quality Assurance Specialist
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Quezon City, National Capital Region, Philippines AHGLAB Consultancy Services Inc. Full timeQuality Assurance InternAt AHGLAB Consultancy Services Inc., we are seeking a highly motivated and detail-oriented Quality Assurance Intern to join our team. As a Quality Assurance Intern, you will play a crucial role in ensuring the high quality of our products and services.Key Responsibilities:Assist in the development and implementation of quality...
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Quality Assurance Specialist
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Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob DescriptionAt Hunter's Hub, Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our products and services.Key ResponsibilitiesDraft Quality Assurance Policies and ProceduresInterpret and Implement Quality Assurance...
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Automation Quality Assurance Specialist
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Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Title: Automation Quality Assurance SpecialistWe are seeking a highly skilled Automation Quality Assurance Specialist to join our team at Hunter's Hub Incorporated. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our products and services.Key Responsibilities:Develop and implement quality...
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Quality Assurance Specialist
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Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Title: Quality Assurance SpecialistGourmet Food Manufacturing Corporation is seeking a highly skilled Quality Assurance Specialist to join our team.Job Summary:The Quality Assurance Specialist will be responsible for ensuring the quality and safety of our food products. This includes monitoring and evaluating conformance to standard parameters,...
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Quality Assurance Specialist
18 hours ago
Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full timeJob QualificationsWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Gratitude Philippines. The ideal candidate will have at least 2 years of QA experience and a college graduate or undergraduate degree in Accounting or Business.Preferred qualifications include experience in Finance and/or Accounting, as well as...
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IT Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: IT Service DeskLocation: Eton Centris, QC (ONSITE)Shift Schedule: Shifting schedulesWe are seeking a highly skilled and experienced IT Service Desk professional to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in IT Service Desk Quality Assurance and a proven track record of delivering exceptional...
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Quality Assurance Specialist
2 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeHunter's Hub Inc. is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software quality assurance and a proven track record of ensuring high-quality products. Responsibilities: * Develop and implement quality assurance policies and procedures to ensure compliance with industry...
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IT Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: IT Service DeskWe are seeking a highly skilled IT Service Desk professional to join our team at TASQ Staffing Solutions.Key Responsibilities:Provide exceptional technical support to clients via phone, email, and chat.Resolve technical issues efficiently and effectively, escalating complex problems to senior technicians as needed.Collaborate with...
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BPO Service Desk Team Lead
2 days ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob Title: BPO Service Desk Team LeaderAt Tasq Staffing Solutions, we are seeking a highly skilled and experienced BPO Service Desk Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.Key...
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IT Support Specialist
2 days ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: IT Service DeskLocation: Eton Centris, QC (ONSITE)Shift Schedule: Shifting schedulesKey Qualifications:Bachelor's Degree holder2-4 years' experience in ITSD Quality Assurance role in the BPO settingStrong client/stakeholder management experienceFamiliarity with customer service software and quality assurance monitoring toolsStrong background with...