BPO Service Desk Quality Assurance Specialist

4 weeks ago


Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time
Key Responsibilities:

As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.

Key Skills:
  • Analyzing data and metrics to identify trends, patterns, and opportunities for improvement in customer service delivery
  • Generating reports and insights to support continuous improvement initiatives
  • Developing and implementing quality assurance processes and guidelines to maintain consistent and effective customer service operations
  • Ensuring compliance with regulatory requirements, policies, and industry standards related to customer interactions and data privacy
Qualifications:
  • Bachelor's Degree holder
  • At least 2 years' experience in IT Service Desk Quality Assurance role in the BPO setting
  • Strong client/stakeholder management experience
  • Familiarity with customer service software and quality assurance monitoring tools
  • Strong background with QA methodologies
  • Experienced with performance metrics and KPI analysis
  • Willing to work on-site and shifting schedules


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Job SummaryTasq Staffing Solutions is seeking a Quality Assurance Specialist to provide expert feedback and coaching to Service Desk representatives in a BPO setting. The ideal candidate will have a strong background in QA methodologies and experience analyzing data and metrics to identify trends and opportunities for improvement.Key ResponsibilitiesProvide...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About the RoleTasq Staffing Solutions is seeking an experienced BPO Service Desk Quality Analyst to join our team. This is a unique opportunity for a skilled professional to contribute to the delivery of high-quality customer service operations.Key ResponsibilitiesThe successful candidate will be responsible for providing detailed feedback to Service Desk...


  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Title: Quality Assurance Specialist BPOWe are seeking a highly skilled Quality Assurance Specialist BPO to join our team at Solid Lyndelle Manpower Services Inc.About the Role:The Quality Assurance Specialist BPO will be responsible for ensuring the highest level of quality in our call center operations. This includes designing call monitoring formats...


  • Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Full time

    Job Title: Front Desk AdminAre you a highly organized and customer-focused individual looking for a challenging role in a dynamic company? We are seeking a skilled Front Desk Admin to join our team at Outsourced Quality Assured Services.Key Responsibilities:Maintain a professional and welcoming atmosphere at the front desk, ensuring excellent customer...


  • Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job Description:    Solid Lyndelle Manpower Services Inc. is seeking a Quality Assurance Specialist BPO to participate in the design of call monitoring formats and quality standards.    Key Responsibilities:Perform call monitoring and provide trend data to the site management teamUse quality monitoring data management system to compile and track...


  • Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

    Job Title: Quality Assurance SpecialistAt Intelligent Technical Solutions (ITS), we are looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of service provided by our technical support team.Key Responsibilities:Monitor calls and tickets to ensure high-quality...


  • Quezon City, National Capital Region, Philippines Cyberbacker Careers Full time

    **Job Title:** Quality Assurance Specialist**Job Summary:** We are seeking a Quality Assurance Specialist to join our team at Cyberbacker Careers. The successful candidate will be responsible for creating quality measurements to track improvement in efficiency and accuracy, developing quality assurance standards and company processes, and adhering to company...


  • Quezon City, National Capital Region, Philippines Container Corporation Of The Philippines Full time

    We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Container Corporation Of The Philippines. This is a key role that requires a strong background in quality control and assurance.As a Senior Quality Assurance Specialist, you will be responsible for developing and maintaining inspection reports, evaluating data, and...


  • Quezon City, National Capital Region, Philippines Phesco Incorporated Full time

    OverviewPhesco Incorporated is seeking a highly skilled Site Quality Assurance Specialist to join their team. In this role, you will be responsible for ensuring the quality of construction projects and identifying areas for improvement.SalaryThe estimated salary for this position is $90,000 - $110,000 per year, depending on experience.Job DescriptionAs a...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: IT Service DeskWe are seeking an experienced IT Service Desk professional to join our team at TASQ Staffing Solutions.Key Responsibilities:Provide high-quality support to clients via various communication channels.Collaborate with the Quality Assurance team to ensure excellent service delivery.Work on-site and adapt to shifting...


  • Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

    Hunters Hub Incorporated is seeking a skilled Quality Assurance Specialist to join their team.Key Responsibilities:Develop and execute effective test cases and plansWork with databases and defect tracking systemsCollaborate in Agile Methodology and Software Development Life CycleRequirements:Bachelor's Degree in Information Technology or related fieldAt...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Service Desk Support SpecialistLocation: RemoteThe Service Desk Support Specialist will be the primary point of contact for B2B users who call the Service Desk to troubleshoot end-user issues. The role involves providing primary user support and customer service, including responding to queries from calls, portals, emails, and chats.Key...


  • Makati City, National Capital Region, Philippines Hunters hub Incorporated Full time

    We are seeking a Quality Assurance Specialist to join our team at Hunters hub Incorporated. A successful candidate will have a Bachelor's degree in CS/IT/ECE/ Computer Engineering or other related course, and 2-3 years' experience in Quality Assurance. Key skills include attention to detail, communication skills - verbal and written, data collection,...


  • Makati City, National Capital Region, Philippines Manila Shipmanagement & Manning, Inc. Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at Manila Shipmanagement & Manning, Inc.Responsibilities include assisting the Crew Quality, Legal, Medical, and Quality Assurance teams in performing their day-to-day tasks. The ideal candidate will have excellent verbal and written communication skills, be highly organized, and...


  • Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    Job RequirementsAs a Quality Assurance Specialist at Recruiter PH, you will be responsible for ensuring the quality of our services.Key QualificationsFluent in English, both written and spoken (Optional: Spanish)At least 1 year of experience in customer service or a similar roleExcellent attention to detail and communication skillsStrong organizational...

  • IT Support Specialist

    4 weeks ago


    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: IT Service DeskLocation: Eton Centris, QC (ONSITE)Shift Schedule: Shifting schedulesKey Qualifications:Bachelor's Degree holder2-4 years' experience in ITSD Quality Assurance role in the BPO settingStrong client/stakeholder management experienceFamiliarity with customer service software and quality assurance monitoring toolsStrong background with...


  • Caloocan City, National Capital Region, Philippines Creative Solutions Advertising Services Full time

    Key Responsibilities:As a senior quality assurance specialist, you will be responsible for monitoring the quality of work performed by external vendors to ensure that it meets company standards.Key Skills:Ability to communicate effectively with clients and vendorsStrong analytical and problem-solving skillsAbility to work in a fast-paced environmentAbout...


  • Mandaluyong City, National Capital Region, Philippines Commonwealth Foods, Inc. Full time

    Job Title: Quality Assurance SpecialistCompany: Commonwealth Foods, Inc.The Quality Assurance Specialist will be part of the team responsible for ensuring the quality and consistency of raw materials, packaging materials, and finished products. Key responsibilities include monitoring processes, auditing production areas, and performing laboratory functions...


  • Caloocan City, National Capital Region, Philippines MAJESTIC PACKAGING PRODUCTS CORP. Full time

    Key Responsibilities:We are seeking a highly skilled Quality Assurance Specialist to join our team at MAJESTIC PACKAGING PRODUCTS CORP.Audits production processes to ensure compliance with standard operating procedures and policies.Identifies and recommends remedies for defects in the production process.Develops and implements preventive solutions to...


  • Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

    Job QualificationsWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Gratitude Philippines. The ideal candidate will have at least 2 years of QA experience and a college graduate or undergraduate degree in Accounting or Business.Preferred qualifications include experience in Finance and/or Accounting, as well as...