IT Technical Expert
2 weeks ago
Job Overview:
- We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will possess excellent technical knowledge and strong communication skills.
The successful candidate will provide exceptional customer service, troubleshoot issues, and resolve problems efficiently.
Key Responsibilities:- Technical Operations Support: Provide assistance with network maintenance, troubleshooting, modifications, and upgrades of all facilities.
- Remote Helpdesk Assistance: Offer support for various platforms, including Microsoft Windows, MacOS, Android, and iOS.
- Microsoft 365 Apps Support: Assist with Microsoft 365 apps, such as Outlook, Teams, Excel, Word, and others.
- Network Infrastructure Support: Collaborate with the pre-sales engineering team, sales teams, and customers on pre-sales support.
- Mikrotik Products Support: Conduct post-sales support for Mikrotik products and monitor RMA requests.
- Department Administrative Tasks: Perform tasks, including monitoring user/customer requests and updating documentation.
We offer a dynamic work environment, opportunities for growth and development, and competitive compensation packages.
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