Mobile Technical Expert

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Summary:

This is a critical role that requires the candidate to act as the initial point of contact for technical issues related to our iOS and Android SDKs.

Key Responsibilities:
  • Reproduce, analyze and escalate mobile-specific issues in collaboration with Engineering and Product.
  • Serve as a subject matter expert and primary escalation point for our iOS and Android SDKs.
  • Work closely with mobile developers to troubleshoot integration problems and share best practices for implementation.
  • Investigate crashes, performance issues and unexpected app behavior associated with the Ditto SDK.
  • Respond promptly to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Develop tools and automation to streamline mobile debugging and improve developer workflows.
  • Utilize AI and internal tools to create self-service support experiences for routine SDK-related issues.
Requirements:
  • A strong track record of resolving complex technical issues in mobile development or support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses and drive them to resolution.
  • Comfort reading, analyzing and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy and clear expectation-setting with customers.

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