Dedicated Customer Support Representative
2 days ago
We are currently seeking skilled professionals to support a range of inbound and outbound customer service initiatives for our diverse portfolio of clients.
Key Responsibilities:- Deliver exceptional customer experiences through professional and efficient handling of inbound and outbound calls.
- Effectively resolve customer issues on the first call by utilizing strong problem-solving skills.
- Research and retrieve relevant information across various systems to meet customer needs.
- Accurately document interactions and process claims in a timely manner.
- Guide customers through available options to find suitable solutions.
- Foster a culture of compliance by adhering to scripts, policies, and procedures while leveraging available resources.
- Protect customer privacy and handle sensitive information with discretion.
- Escalate complex issues to the appropriate team members when necessary.
- Stay current with training, updates, and program knowledge to deliver high-quality results.
- Maintain consistent attendance and adhere to scheduling requirements to ensure seamless operations.
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