Dedicated Customer Support Representative

Remote Customer Service Agent

This role requires a proactive and customer-focused individual who is able to handle inbound and outbound calls professionally and efficiently.

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• Resolve customer issues on the first call through effective problem-solving.">
• Research and retrieve information across systems to support customer needs.">
• Accurately document interactions and process claims.">
• Guide customers through options to find the best solutions.">
• Follow scripts, policies, and procedures while using available resources.">
• Protect customer privacy and handle sensitive information appropriately.">
• Escalate complex issues to the appropriate team members.">
• Stay current with training, updates, and program knowledge.">
• Maintain consistent attendance and adhere to scheduling requirements.">

Required Skills and Qualifications:

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• Must be 18 years or older">
• High school diploma or equivalent">
• Previous call center experience">
• Work from home experience">
• Strong command of the English language">
• Typing speed of 20+ WPM">
• High speed internet connection">
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)">
• Familiarity with Windows operating systems">
• Skilled in troubleshooting and follow-up">
• Able to multitask and self-manage effectively">
• Excellent interpersonal skills">

Benefits:

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• HMO Coverage plus a dependent">
• Dental Coverage">
• In-house dental assistance worth ₱5,000">
• Free meal during training">
• Career growth and learning">
• Allowances for rice, clothing, laundry and meals">
• Performance and loyalty bonuses">
• Opportunities for growth and promotion">
• Employee shuttle services">
• Company retreats and off-site events">
• Plus, more in-office rewards, raffles, recognition gifts, and treats">

Conditions of Employment:

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• Must be authorized to work in the country where the job is based.">
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.">
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.">

Reasonable Accommodation:

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. If reasonable accommodation is needed, please contact Human Resources.

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI will not discriminate against any employee or applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.

Job Requirements:

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• Handle inbound and outbound calls professionally and efficiently.">
• Resolve customer issues on the first call through effective problem-solving.">
• Research and retrieve information across systems to support customer needs.">
• Accurately document interactions and process claims.">
• Guide customers through options to find the best solutions.">
• Follow scripts, policies, and procedures while using available resources.">
• Protect customer privacy and handle sensitive information appropriately.">
• Escalate complex issues to the appropriate team members.">
• Stay current with training, updates, and program knowledge.">
• Maintain consistent attendance and adhere to scheduling requirements.">

Work Environment:

The successful candidate will work from home and have access to all necessary resources and tools to perform the job requirements.