Technical Support Representative
17 hours ago
Job Title: Technical Support Representative
">The Teamflect Platform is a leading SaaS application in the human resources industry, dedicated to enhancing team collaboration and performance management.
">We are committed to providing exceptional support to our clients, ensuring they have a seamless experience with our platform.
">As a technical support specialist, you will provide first-line support to our customers via Intercom during the night shift.
">Key Responsibilities- Respond promptly and professionally to customer inquiries through Intercom.
- Diagnose and troubleshoot technical issues related to the Teamflect platform.
- Guide customers through product features and functionalities to maximize their experience.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and feedback.
- A reliable personal computer and stable internet connection.
- Willingness to work the night shift (night hours).
- Eagerness to learn and adapt in a fast-paced environment.
- Comprehensive one-month training program to ensure your success in the role.
- Opportunity to work with a dynamic and supportive team.
- Competitive compensation package.
- Remote work flexibility.
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