Customer Service Representative

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000

**Job Summary**

We are seeking a highly skilled and dedicated individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be responsible for responding to customer inquiries, resolving issues, and providing timely and effective solutions.

  • Provide prompt and professional responses to customer inquiries via email or phone.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Collaborate with internal teams to ensure seamless customer experience.

The successful candidate will be self-motivated, detail-oriented, and have a passion for delivering outstanding customer service. If you are a team player with excellent communication skills and a customer-centric approach, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Customer Service and Support: Respond to customer inquiries, resolve issues, and provide timely and effective solutions.
  • Communication: Maintain open and transparent communication with customers, colleagues, and other stakeholders.
  • Problem-Solving: Investigate and resolve complex customer complaints in a fair and timely manner.

Requirements:

  • Candidate Profile: Excellent written English skills, calm and empathetic problem-solving abilities, and experience in customer-facing roles.
  • Education: Bachelor's degree in Business Administration, Communications, or related field.
  • Skills: Strong analytical and problem-solving skills, ability to work effectively in a team, and proficiency in Google Workspace/Excel.

This is a remote position with regular working hours and a collaborative team environment. We offer competitive salary and benefits package, as well as opportunities for growth and development.

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