Customer Success Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $35,000 - $55,000
Remote Customer Success Specialist

This is a remote Customer Success Representative role where you will be the first point of contact for clients seeking therapy. As a key member of our team, you will provide empathetic and professional support to help build trust with clients.

Key Responsibilities:

  • Answer inbound calls and emails providing helpful and caring support.
  • Reach out to clients on our waitlist guiding them toward scheduling therapy sessions.
  • Collect client information to match them with the right provider.
  • Accurately record client details in our systems.
  • Develop strong rapport with clients through effective communication.

Our ideal candidate has strong English communication skills and 1–2 years experience in customer service or related fields. They are tech-savvy, reliable, self-motivated, and comfortable working independently in a remote setting.

Requirements:

  • Strong English communication skills (spoken and written).
  • Experience in customer service call center or BPO work.
  • A friendly patient and professional approach with clients.
  • Tech-savvy and comfortable learning new tools.
  • Reliable self-motivated and able to work independently.

Why This Role Matters

In this role, you will have the opportunity to grow your career develop sales skills and contribute to the success of our team. We offer hands-on training to introduce and promote our services. If you are passionate about delivering exceptional customer service and building strong relationships, this may be the perfect fit for you.

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