Customer Success Specialist

3 days ago

Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per year

We're Hiring: Customer Success Specialist (Hybrid Setup)

Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.

What You'll Do:


• Act as the primary point of contact for our customers, providing excellent support and guidance.


• Help customers navigate our products, ensuring they get the most out of their experience.


• Collaborate with internal teams to resolve customer issues and improve overall satisfaction.


• Identify opportunities for upselling and enhancing customer relationships.

What We're Looking For:


• Excellent communication and interpersonal skills.


• Experience in public speaking and in large audiences.


• A proactive and problem-solving mindset.


• Ability to manage multiple customer accounts effectively.


• Previous experience in a customer success or support role is a plus.


• Basic understanding of Agile Methodology is a plus.

Why Join Us?


• Hybrid work setup for a balanced work-life experience.


• Competitive salary and benefits package.


• Opportunities for career growth and development.


• A supportive and customer-focused work environment.

Ready to make an impact? Send your CV to and let's create an exceptional customer experience together

Note: This is not a call center job. Customer Success Specialist is different from Customer Service Representative.

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