Customer Success Advocate

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱5,000,000
Customer Success Specialist">

Overview:

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We are seeking an experienced and skilled Customer Success Specialist to manage client relationships, deliver exceptional service, and drive customer satisfaction. This role requires a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact.

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Key Responsibilities:

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  • Manage client accounts, resolve inquiries, and build scalable processes for future support team members.

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  • Liaise with internal departments to ensure client needs are fulfilled effectively.

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  • Be the voice of the customer, providing internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.

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  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.

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  • Stay up-to-date on product development and the latest releases.

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  • Conduct business reviews to ensure clients are satisfied with their products and services.

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  • Keep up on trends, changes, and competitor actions that might affect the client.

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Required Skills & Qualifications:

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  • 1-2+ years experience in a customer-facing role, preferably in a SaaS or Fintech environment targeting SMBs or enterprise companies.

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  • Significant experience in problem-solving, improving processes, and communicating data issues to senior management.

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  • Strong verbal and written communication skills, with the ability to present complex ideas to stakeholders.

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  • Confidence working with ambiguity, unknown variables, and problem statements.

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  • Interpersonal skills and the ability to build rapport with customers.

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Benefits:

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  • A competitive salary with performance-based incentives.

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  • A comprehensive benefits package including health insurance.

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  • Remote work flexibility with a supportive and collaborative team environment.

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  • Opportunities for career advancement and professional development.

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Culture:

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At our company, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions.

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