Customer Success Specialist
1 day ago
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Customer Success Specialist
Work from Home
Tuesday to Saturday | Night Shift
*Following Philippine Holidays
Responsibilities:
- Develop strong customer relationships building on quality, reliability, trust and a "customer first" attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Submitting tickets and tracking utilizing salesforce our CRM platform
- Execute daily customer support operations including responding to questions and following up on reported issues
- Continuously supporting clients throughout the onboarding process
- Building and maintaining strong relationships with clients
- Hardware and software troubleshooting
- Creating internal/client-facing on-boarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issues
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
-
Customer Success Specialist
1 day ago
Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per yearWe're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...
-
Customer Success and Support Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines Venture Smarter Full timeCompany Information Venture Smarter1963 33rd Ave, San Francisco, CA 94116, United StatesSan Francisco, California94116Website: https://venturesmarter.com/Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing...
-
Quezon City, National Capital Region, Philippines Copeland Full time $104,000 - $130,878 per yearAbout UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...
-
Quezon City, National Capital Region, Philippines Copeland Full time $104,000 - $130,878 per yearAbout UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...
-
Team Lead/Customer Success Manager
4 weeks ago
Quezon City, National Capital Region, Philippines MySigrid Full timeThe Customer Success Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties And ResponsibilitiesThe Customer Success...
-
Customer Success Manager
1 day ago
Quezon City, National Capital Region, Philippines Future First Talents Full time $60,000 - $80,000 per yearCustomer Success ManagerQuezon City | On-site | Full-timeE-Commerce | Online Shopping PlatformAbout the CompanyA fast-growinge-commerce shopping platformcommitted to delivering a seamless and customer-first digital shopping experience. To strengthen our client relations and user engagement, we are looking for aCustomer Success Managerwith a proven track...
-
Customer Success Coordinator
1 day ago
Quezon City, National Capital Region, Philippines SUMO Services Corporation Full time $40,000 - $60,000 per yearThis is a remote position.Job Overview: The Customer Success Coordinator plays a vital role in ensuring a positive customer experience by providing support, guidance, and proactive communication. This position serves as the bridge between the company and its clients, helping them achieve success with our products/services while driving customer satisfaction,...
-
Makati City, National Capital Region, Philippines Shell Full time $40,000 - $60,000 per yearWhat's The RoleCustomer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits in Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from pricing set-up, processing or...
-
Sales and Customer Success Specialist
4 days ago
Quezon City, National Capital Region, Philippines Ridenroll Full timeCompany Overview:Ridein Technologies, Inc. ) is a California-based, for-profit technology app platform to connect users, 1099 contractor ride-hauling drivers, and 1099 contractor delivery drivers to provide all essential services at a reasonable cost. We provide SaaS & Employer Support Services. At RidenRoll, we are proud to be at the forefront of innovation...
-
Customer Success Specialist
3 weeks ago
Makati City, National Capital Region, Philippines SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
