
Customer Success Specialist
3 days ago
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Customer Success Specialist
Work from Home
Tuesday to Saturday | Night Shift
*Following Philippine Holidays
Responsibilities:
- Develop strong customer relationships building on quality, reliability, trust and a "customer first" attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Submitting tickets and tracking utilizing salesforce our CRM platform
- Execute daily customer support operations including responding to questions and following up on reported issues
- Continuously supporting clients throughout the onboarding process
- Building and maintaining strong relationships with clients
- Hardware and software troubleshooting
- Creating internal/client-facing on-boarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issues
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
-
Customer Success Specialist
1 day ago
Quezon City, National Capital Region, Philippines SupportNinja Full time ₱144,000 - ₱600,000 per yearWhat You'll DoRespond to inbound account-related questions directly, blending support with light-touch CSM workOwn a portfolio of SMB accounts—conducting check-ins to reinforce value, address questions, and deepen relationshipsMonitor customer health and product usage trends (including Sidekick adoption) to proactively identify risks to retentionUse...
-
Customer Success Specialist
3 days ago
Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per yearWe're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...
-
Customer Success Specialist
3 days ago
Makati City, National Capital Region, Philippines Booth and Partners Full time ₱1,200,000 - ₱2,400,000 per yearCustomer Success SpecialistJob SummaryThe Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers...
-
Customer Success Specialist
3 days ago
Makati City, National Capital Region, Philippines Booth & Partners Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionJob SummaryThe Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers feel...
-
Customer Success Specialist
3 days ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per yearJob Summary The Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers feel supported and...
-
Customer Success Team Lead
2 weeks ago
Quezon City, National Capital Region, Philippines MySigrid Full timeThe Customer Success Team Lead's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Team Lead is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.ResponsibilitiesBuild strong business...
-
Customer Success Manager
3 days ago
Quezon City, National Capital Region, Philippines Future First Talents Full time ₱900,000 - ₱1,200,000 per yearCustomer Success ManagerQuezon City | On-site | Full-timeE-Commerce | Online Shopping PlatformAbout the CompanyA fast-growinge-commerce shopping platformcommitted to delivering a seamless and customer-first digital shopping experience. To strengthen our client relations and user engagement, we are looking for aCustomer Success Managerwith a proven track...
-
Senior Specialist, Customer Success Projects
3 days ago
Quezon City, National Capital Region, Philippines Copeland Full time ₱1,200,000 - ₱2,400,000 per yearAbout UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...
-
Senior Specialist, Customer Success Projects
3 days ago
Quezon City, National Capital Region, Philippines Copeland Full time ₱900,000 - ₱1,200,000 per yearAbout UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...
-
Customer Success Coordinator
1 week ago
Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per yearSummaryThe Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our customers have the best experience at our events as possible.Exhibiting can be a complicated process and the Customer Success Executives work to make the process easier and...