Remote Customer Service Representative

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

We're seeking dedicated professionals to join our team as Remote Customer Service Representatives. This role involves handling inbound and outbound calls, resolving customer issues, and providing exceptional service.

Candidates will work from home, requiring a quiet workspace, high-speed internet connection, and excellent communication skills.

This is an opportunity for individuals who excel at problem-solving, multitasking, and creating memorable customer experiences.

  • A strong command of the English language, both written and spoken, is essential.

Key responsibilities include:

Responsibilities

Handle customer inquiries professionally and efficiently.

Resolve customer issues through effective problem-solving.

Research and retrieve information to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow established procedures while utilizing available resources.

Protect customer privacy and handle sensitive information appropriately.

Educate customers on available products and services.

Escalate complex issues to the appropriate team members.

Maintain consistent attendance and adhere to scheduling requirements.

Requirements

Applicants must possess the following qualifications:

  • Be 18 years or older
  • Hold a high school diploma or equivalent
  • Have previous call center experience
  • Be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent interpersonal and communication skills

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